Services

Following an initial meeting to determine your specific requirements and more importantly your vision for your spa a detailed proposal will be outlined for you to choose which areas you would most benefit from Spa Consultancy.

Feasibility & Business Plan

• Creation of spa business model; concept; Menu of Services with Material Cost.
• Financial evaluation / validation of suggested concept with detailed profit and loss account.
• Initial Space planning
• Design briefing

Space Planning / Operational Design by CS+G Architects

• Advice on operational layouts for guests and operators, working with interior designers / architects
• Liaison between interior designers / architect and owners for overall design.
• Liaison / advice on Mall specification.

Spa Concept

• Formulation of strong signature spa and retail concept with signature therapies
• Sourcing / negotiating with third party supply partners for nail care and waxing 
• Specialist equipment sourcing and negotiations
• Treatment menu creation / advice

Recruitment & Selection

• Evaluation of staffing requirements
• Salary package and commission recommendations
• Interviewing and selection of Spa Manager and support for Spa Manager on selection process for rest of team.
• Creation / Implementation of induction and training schedule.
• On-the –Job Training.

Operational Support – Pre Opening.

• Creation / support on all spa operational policies and procedures.
• Support on spa management systems configuration and spa reporting outputs from system.
• Advice / creation of financial procedures and reports to achieve visibility of performance control of costs, & forecasting tools
• Creation of procedures to monitor quality performance.
• Creation & Implementation of training plan for spa team.
• Guidance on staff rostering to achieve projected turnover.
• Advice / Implementation on legal aspects of spa operations.

Marketing

• Advice on formulation of marketing material.
• Advice on pre-opening pre-sale strategy.
• Advice on annual marketing planner, detailing promotional activity, outreach etc.
• Liaison with designated PR Company on press releases and PR activity.